Frequently Asked Questions
Everything you need to know about shopping with Rebecca Vallance.
What is your return policy for full-priced items?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
Do you offer international shipping?
Yes, Rebecca Vallance ships worldwide. Shipping costs and delivery timeframes vary by region and will be calculated at checkout.
How do I determine my size in Rebecca Vallance garments?
Our garments typically follow standard Australian sizing. We recommend viewing our detailed Size Guide on each product page for specific measurements and fit recommendations.
Can I return a sale item?
Items purchased during a promotional period or from our sale collection are eligible for a store credit only, unless marked as 'Final Sale' which cannot be returned.
How long does it take to process my order?
Orders are typically processed and dispatched within 1-2 business days. During peak sale periods, please allow up to 4 business days for your order to be shipped.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services including Afterpay and Klarna.